We want you to be satisfied with your purchase. If you are not, you may return eligible items under the terms below.
Return window
You have 30 calendar days from the date of delivery to initiate a return.
Condition of returned items
Items must be unused, in their original condition, and returned in the original packaging with all included accessories, manuals, and inserts. Items that show signs of use, damage, or missing parts may be refused or subject to a reduced refund.
Quality issues
If your item arrived defective, damaged, or is not what you ordered, contact us before returning it. We will cover return shipping and make it right, whether by replacement or full refund.
How to start a return
Email info@grimmsoffer.my with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before contacting us, as unauthorized returns may not be accepted.
Return shipping cost
Return shipping is free. We will provide you with a prepaid return label or equivalent instructions. There is no restocking fee.
Return address
Grimmsoffer
310 Christina Drive
Whiteland, IN 46184
United States
Refund processing
Once your return arrives at our facility, we inspect it and process your refund within 1–2 business days. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days for the credit to appear on your statement.
Refunds for shipping
Because shipping is free on all orders, no shipping charges are deducted from your refund. If you paid for an expedited service (where available), that fee is non-refundable.
Exchanges
We do not process direct exchanges. If you would like a different item, return the original for a refund and place a new order.
Non-returnable items
Items that are final sale, personalized, or clearly marked as non-returnable on the product page cannot be returned. This does not affect your rights if an item is defective or not as described.