What we collect
When you place an order or contact us, we collect the information needed to fulfill your request: your name, email address, shipping address, billing address, phone number (if provided), and order details. Payment card details are entered directly with our payment processor; we do not receive or store full card numbers.
How we use it
We use your information to process and ship your order, send order and shipping confirmations, respond to your inquiries, process returns and refunds, and meet our legal and accounting obligations. With your consent where required, we may also send you occasional updates about our store; you can opt out at any time.
What we do not do
We do not sell, rent, or trade your personal information. We do not share it with third parties except as necessary to complete your order — for example, with the shipping carrier that delivers your package and the payment processor that handles your payment.
Cookies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though disabling them may affect how the site functions.
Data retention
We keep order records for as long as required for tax, accounting, and legal purposes. When that period ends, we delete or anonymize the data.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal retention requirements. To make a request, email info@grimmsoffer.my.
Security
We use HTTPS encryption on our website and take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you if a breach affects you as required by law.
Children
Our store is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
If we update this policy, we will post the revised version on this page with a new effective date.
Contact
Questions about this policy can be sent to info@grimmsoffer.my or by mail to Grimmsoffer, 310 Christina Drive, Whiteland, IN 46184, United States.